Terms & Conditions

These Terms & Conditions ("Terms") govern your access to and use of the website at polinas.biz (the "Site") and the marketing services provided by Polinas Marketing LLC ("Polinas," "we," "us," or "our"). By accessing the Site or engaging our services, you agree to be bound by these Terms. If you do not agree, please do not use the Site or our services.

1. Our Services

Polinas Marketing LLC provides strategic branding, digital visibility, performance marketing, and related advertising and consulting services. The specific scope, deliverables, timeline, and fees for any engagement will be set out in a separate written proposal, statement of work, or service agreement ("Engagement Agreement"). Where these Terms conflict with a signed Engagement Agreement, the Engagement Agreement controls.

2. Proposals & Engagement

Proposals are valid for the period stated within them. An engagement begins once you accept a proposal in writing and, where applicable, pay any required deposit or retainer. We reserve the right to decline or discontinue any engagement at our discretion.

3. Fees & Payment

• Fees, retainers, and billing cycles are defined in the applicable Engagement Agreement.
• Unless otherwise stated, invoices are due within the period specified on the invoice. Late payments may incur interest and/or a suspension of services.
• Third-party costs — including advertising spend, media buys, software, licensing, and stock assets — are billed separately or passed through and are generally non-refundable once committed.
• All fees are exclusive of applicable taxes unless stated otherwise.

4. Client Responsibilities

To deliver effective work, we rely on your timely cooperation. You agree to:

• Provide accurate information, materials, approvals, and access required for the engagement;
• Designate a point of contact authorized to make decisions and approve deliverables;
• Ensure that any materials you supply do not infringe third-party rights and comply with applicable laws;
• Respond to requests for feedback or approvals within a reasonable time.

Delays caused by late feedback, missing materials, or change requests may affect timelines and costs.

5. Intellectual Property

Upon full payment for the relevant deliverables, ownership of final, client-specific deliverables transfers to you, except for third-party assets, licensed materials, and our pre-existing tools, templates, methodologies, and know-how, which remain our property or that of their respective owners. We may showcase non-confidential work in our portfolio and marketing unless otherwise agreed in writing.

6. Confidentiality

Each party agrees to keep confidential any non-public business information disclosed during the engagement and to use it only for the purpose of performing under the Engagement Agreement. This obligation survives termination.

7. Performance & Results

Marketing outcomes depend on many factors outside our control, including market conditions, platform algorithms, budgets, and client cooperation. While we apply industry best practices and reasonable skill, we do not guarantee specific results, rankings, traffic, leads, sales, or return on investment.

8. Third-Party Platforms

Our services may involve third-party platforms (e.g., advertising networks, social media, analytics, and hosting). Your use of those platforms is subject to their terms, and we are not responsible for changes to their policies, pricing, availability, or performance.

9. Cancellation & Termination

Either party may terminate an engagement in accordance with the notice provisions in the Engagement Agreement. Upon termination, you remain responsible for fees for work performed and costs committed up to the effective termination date. Refund eligibility is governed by our Refund Policy.

10. Limitation of Liability

To the maximum extent permitted by law, Polinas Marketing LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits or revenue, arising out of or related to the Site or our services. Our total aggregate liability for any claim shall not exceed the amount you paid to us for the services giving rise to the claim during the three (3) months preceding the event.

11. Indemnification

You agree to indemnify and hold harmless Polinas Marketing LLC and its members, employees, and contractors from any claims, damages, or expenses arising from materials you provide, your use of deliverables, or your breach of these Terms or applicable law.

12. Governing Law

These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws principles. Any dispute shall be subject to the exclusive jurisdiction of the state and federal courts located in Los Angeles County, California.

13. Changes to These Terms

We may update these Terms from time to time. The "Last updated" date above reflects the most recent version. Your continued use of the Site or our services after changes take effect constitutes acceptance of the revised Terms.

14. Contact Us